Terms & Conditions

Company Policy

Payment Methods

We accept order payment with:

Visa

MasterCard

Discover

American Express

Shipping Methods

All stated delivery items are based on the respective carrier's program. Please add an additional 24 to 72 hours to the expected delivery time for order processing. BigTimeCamera.com does not process or ship orders on weekends or holidays.

UPS Ground

UPS 3 Day Express Saver

UPS 2Day

UPS Standard Overnight

Not all warehouses support this shipping method; Orders may be flagged and we will notify users if the item is not eligible.

Not all orders qualify for this shipping method. Determination of eligibility will be made based on order weight and item dimensions.

Free Shipping does not include shipping insurance and there may be additional insurance charge. Free Shipping does not apply to International orders (outside of the U.S.), APO/FPO military addresses, PO Box addresses or orders shipped to Alaska, Hawaii and Puerto Rico.

Website Use

You agree to use BigTimeCamera.com website only for purposes that are permitted by this Policy & Agreement and any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions. You agree that you will not access or attempt to access the Website other than through the interface that is provided by BigTimeCamera.com, unless you have specifically been permitted to do so in a separate written agreement signed by an authorized representative of BigTimeCamera.com. You specifically agree not to access or attempt to access the Website, or any portion thereof, through any automated means, including but not limited to the use of scripts or web crawlers. You agree that you will not engage in any activity that disrupts or otherwise interferes with the Website (or the servers and networks which are connected to the Website). You agree that you will not duplicate, reproduce, copy, sell, trade or resell the Website for any purpose. You agree that you are solely responsible for any breach of your obligations under this Policy & Agreement and for the consequences (including any loss or damage which BigTimeCamera.com may suffer) of any such breach.

Bundle Specials

Bundle Specials are offered to BigTimeCamera.com shoppers as a way to purchase multiple items together at a discounted price. Only one of each Bundle Special can be purchased per order. Offers valid only while supplies of all items within the bundle last. If you attempt to purchase multiple units of a Bundle Special, be advised that items with a mail-in rebate will yield only one redeemable rebate offer (per the manufacturer's "limit one per household" provision). BigTimeCamera.com cannot guarantee the compatibility of bundle items. Please contact the manufacturer(s) directly if you have issues or concerns regarding compatibility.

If you wish to return a Bundle Special for a refund, you must return the ENTIRE BUNDLE within 7 days of the original invoice date. Note that a minimum 15% restocking fee will be applied. Components within a Bundle Special may be returned for repair / replacement only. Individual items within a bundle may only be returned for repair / replacement if an RMA number is acquired within the standard return period.

Promo Codes

BigTimeCamera.com will sometimes furnish an alphanumeric code that can be used for promotions on our web site. These promotional codes may be found in print and/or online advertisements, sent via email to our Newsletter and/or Promotion subscribers, presented on the BigTimeCamera.com web site or circulated at events and through other means.

Some of the specials offered by entering a Promo Code during checkout include free shipping, volume discounts, free gifts or complimentary "Rush Order" processing. The provisions for a Promo Code will be included with the code itself; if an expiration date or other condition is stipulated, just reference where you acquired the code for the exact requirements.

Please note that Promo Codes are not redeemable for cash and you must spend more than the discount price in order for a promotion to be applied. For example, if a Promo Code offered $10.00 off your next purchase, you would need to spend more than $10.00 to redeem your discount.

Mail-in Rebates

For your convenience, BigTimeCamera.com does its best to advertise any current rebates on our web site. Any use of these rebates is limited to the terms and conditions specified by the product manufacturer. If you have any questions regarding rebate terms and conditions, please contact the manufacturer directly.

Sales Tax

BigTimeCamera.com charges the appropriate state and/or local sales tax for any order shipping to NY. NY orders are calculated based upon the total price of the order, including shipping and handling. The tax imposed by these states on shipping and handling is part of the state sales tax, not a separate tax.

BigTimeCamera.com ships items in the condition they were received from the original manufacturer/distributor. BigTimeCamera.com may conduct product testing before shipping any merchandise.

Software Return Policy

Retail Software may only be returned for refund within 7 days of the invoice date if the packaging is unopened and unhampered with. Opened retail software cannot be returned for refund. If you have opened a retail software purchase to discover a damaged and/or defective disc, you may exchange the software for an identical replacement by contacting BigTimeCamera.com Customer Service at sales@BigTimeCamera.com and acquiring an RMA number. All OEM software including the operating system is 100% non-refundable once purchased and delivered. OEM versions are intended for system builders only and cannot be transferred to another PC once it is installed. Purchasers of this software are required to comply with the terms of the System Builder License, including responsibility for providing all end-user support. BigTimeCamera.com is not responsible for system/software incompatibility, and incompatibility issues do not qualify software as damaged or defective. Customers are encouraged to contact the respective software publisher for answers to technical questions, such as minimum system requirements, prior to purchase.

Physical Damage Policy

Physical damage to any product purchased at BigTimeCamera.com will effectively void warranty coverage. Improper Installation of products may cause products to fail or not operate properly. Physical damage includes but is not limited to improper handling and/or any other type of damage sustained by irregular usage. As a result, BigTimeCamera.com will return any physically damaged merchandise back to the customer at the customer's expense.

Order status

BigTimeCamera.com will keep you informed of your order status via e-mail. All tracking information will be emailed to you once your order has shipped.

Processing Time

You can expect your order to be processed within approximately 24-48 hours, provided the items are in stock and there are no problems with payment verification. BigTimeCamera.com does not guarantee same day-shipping. Orders are not processed or shipped on weekends and holidays.

Also, we do not under any circumstances specify colors of the items being purchased, if we do not have a specific color available we will ship out same model camera, alternate color!

Cancel orders

You may request that an order be cancelled via telephone only, provided the order has not already been processed and shipped. Simply call (Toll Free: 813-756-4113) during BigTimeCamera.com� hours of operation to request an order cancellation. You will receive a credit minus 10% cancellation fee in approximately 7-10 business days. We strongly discourage sending order cancellation requests via email because it is unlikely we will receive the message in time to void the order due to the sheer volume of emails we receive each day.

Restocking Fee

A minimum of 15% restocking fee and loss of shipping will be applied to all returns for a refund. Shipping charges are non-refundable. No refunds after 7 days.

Refusal Fee

If You refused a delivery or if a product is returned to us because you provided UN-deliverable shipping address, re-stocking fee of 20% plus $15 refused delivery fee will be deducted from your payment and shipping and handling will not be refunded.

Refunds will be issued within 7-14 business days from time of return merchandise.

Please

Security

Security is our number one priority. All on-line transactions are sent through our secure server and encrypted with 128-bit technology. Once we receive your information through the internet, only trusted, authorized employees will process the payment to make sure your information is handled with the utmost level of security.

Privacy

BigTimeCamera.com respects your privacy. We will not under any circumstances sell or release your information to anyone except as outlined in our privacy policy. All of the information obtained from our web site will be used for processing purposes only. Unless you have opted to receive information, the only e-mails you will receive from BigTimeCamera.com are updates to any recent orders and/or returns.

Change orders

You may request a change to your order provided the order has not already been charged to your account. Please call 1-813-756-4113 during BigTimeCamera.com� hours of operation to request a change to your order. Please have your order number (ON) for better assistance. We strongly discourage sending change order requests via email because it is unlikely we will receive the message in time to make an adjustment due to the sheer volume of emails we receive each day.

Product Revisions

BigTimeCamera.com is not responsible for changes or variations in product specifications and/or physical appearance. In the interest of our customers, BigTimeCamera.com puts forth its best efforts to ensure that all product information is up-to-date and factual.

This includes but is not limited to new versions or revisions, color deviations, retail package alterations and other variations that may be considered inconsequential by the manufacturer. BigTimeCamera.com relies on the manufacturer to communicate these differences. Presently we have no way of alerting customers prior to purchase in the event the manufacturer fails to do so. Consequently, we will not be held responsible for product revision changes.

Purchase Agreement

By accepting delivery of any product delivered from BigTimeCamera.com, you ("Customer") agree to be bound by the terms and conditions listed below. You and BigTimeCamera.com agree that the following terms and conditions are the exclusive terms governing the sales transaction between Customer and BigTimeCamera.com. Customer may issue a purchase order for administrative purposes only. Additional or different terms and conditions contained in any such purchase order will be null and void. Any attempt to alter, supplement, modify or amend these terms and conditions by the Customer will be considered a material alteration of this agreement and, therefore, are null and void. In addition, these terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order with or accept delivery of any goods from BigTimeCamera.com.

General Terms and Conditions

Orders

An order is not binding upon BigTimeCamera.com until accepted by BigTimeCamera.com. We must receive payment before it will accept an order, except for those accounts on a Net Term basis. Payment for product(s) ordered is due prior to shipment. Customer can make payment by credit card, or some other method prearranged with BigTimeCamera.com. You agree to pay the amount(s) due as specified on the invoice.

Inventory Availability

BigTimeCamera.com cannot guarantee inventory availability. If the inventory recorded as "in stock" It may or may not be physically in stock. Due to ongoing sales, available inventory at the time of purchase may not actually be in the warehouse when the order is recorded, because another order for the same product may have preceded it.

Fraud Prevention

BigTimeCamera.com can only ship to location that were submitted with your initial application and confirmed. For fraud prevention purposes, if your billing address and shipping addresses are different, we must verify your shipping address. Please contact the bank that issued your credit card and have your shipping address listed as an alternative address in that bank's memo field. Please make sure your credit card issuer bank's phone number is correctly listed in your BigTimeCamera.com account information. To prevent delays in processing the Primary Account Contact should keep the shipping address list up to date.

Governing Law and Jurisdiction

Any dispute arising out of or related to these Terms and Conditions or the sales transactions between BigTimeCamera.com and Customer shall be governed by the laws of the State of New York, without regard to its conflict of laws rules. Specifically, the validity, interpretation and performance of this agreement shall not be governed by the United Nations Convention on the International Sale of Goods. Except for claims for injunctive relief by either party, Customer and BigTimeCamera.com agree that any dispute or controversy arising out of, in relation to, or in connection with this agreement or Customer's use of the BigTimeCamera.com website shall be finally settled by binding arbitration in New York.

Waiver

The failure of either party to require performance by the other party of any provision of this agreement shall not affect in any way the first party's right to require such performance at any time thereafter. Any waiver by either party of a breach of any provision in this agreement shall not be taken or held by the other party to be a continuing waiver of that provision unless such waiver is made in writing.

Entire Agreement

These terms and conditions, together with BigTimeCamera.com� invoice regarding the products ordered by Customer, are the complete and exclusive agreement between BigTimeCamera.com and the customer, and they supersede all prior or contemporaneous proposals, oral or written, understandings, representations, conditions, warranties, and all other communications between BigTimeCamera.com and Customer relating to the subject products. This agreement may not be explained or supplemented by any prior course of dealings or trade by custom or usage.

Your Privacy Rights

Information Collection and Use

BigTimeCamera.com is the sole owner of information collected on this site. We will not sell, share, or rent this information to any outside parties, except as outlined in this policy. We collect information from our customers to process orders and better serve you with pertinent information, such as order confirmations and order status updates. Information collected includes your name, shipping address, billing address, telephone numbers, e-mail address, and payment information such as your credit card number. We also require you to submit a username and password of your choice for your future access to your account information. To safeguard that your user name and password remain confidential, DO NOT share this information with anyone. If you elect to receive our newsletter or special promotions, your contact information will be used for the delivery of these items. We allow third-party companies to collect non-personally identifiable information when customers visit our site. These companies typically use a cookie or web beacon to collect this information in order to provide advertisements likely to be of interest to you. Our site does not respond to "Do Not Track" signals or mechanisms.

Order

Most of the information collected in the registration process will be used to process orders. During the order process, you will have to provide financial information such as your credit card number, expiration date, etc. This information is used for billing purposes and to fulfill your order. If we have trouble processing an order, we will use this contact information to get in touch with you. To properly process your credit card information, we must share your personal and financial information with the merchant bank for authorization and approval. This process is protected by an enhanced security system. See the Security section below for more details on security measures and procedures. We do not share your personal and financial information with any third parties, except those specified in the Sharing section of this policy.

We customize certain Web page content based upon your browser type and other information provided by our cookie. If you choose to reject the cookie, you can still browse our store but will be unable to use the shopping cart to buy merchandise. The BigTimeCamera.com shopping cart cannot function without cookies enabled so that the necessary information to process your order is retained. If you disable cookies, BigTimeCamera.com will be unable to accept your online order. We will not share any personally identifiable information provided by this cookie with any third party. We will, however, link data stored in cookies to the personally identifiable information you submitted while on our site. This allows us to personalize your shopping experience and discern user preferences to evoke subconscious feelings of familiarity and assurance.

This privacy statement covers the use of cookies by BigTimeCamera.com only and does not cover the use of cookies by any advertisers.

Sharing

We may employ third party companies to perform functions on our behalf. These functions may include order fulfillment, package delivery, marketing assistance, postal and e-mail delivery, customer service, data analysis, and credit processing. The third parties we contract for these purposes have limited access to your personal information and may not use it for other purposes.

We may frame or mask another web site so that the look, feel and interface simulate the experience of browsing a genuine BigTimeCamera.com web page. Extreme care and discretion is exercised when evaluating third party sites. We only brand third party sites if their organization applies stringent security and privacy practices which parallel our own commitment to safe online shopping.

As our business continues to evolve, we may acquire or sell business units or subsidiaries. Customer information is one of the business assets that would be transferred in these types of transactions. In such a situation, your personally identifiable information would only be used in a manner consistent with our pre-existing Privacy Notice.

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.

Security

BigTimeCamera.com takes precautions to protect its customers' information. When you submit sensitive information via the website, your information is protected both online and offline.

When our registration/order form asks you to enter sensitive information (such as your credit card number), that information is encrypted and is protected with the best encryption software currently available in the industry - SSL. BigTimeCamera.com uses the most advanced form of SSL software available.

All BigTimeCamera.com servers, including web servers and database servers, are housed and maintained in secure locations. Access to the database is strictly monitored and protected from outside access. Internet access is restricted and protected by multiple Checkpoint and Cisco firewalls and password protection. The servers on which we store personally identifiable information are kept in a secured environment, inside a secured and locked room. All backups are stored and locked in a high-level security room. Only personnel with proper security clearance have access to these restricted areas. Tape backups are not permitted to leave the premises without prior authorization.

If you have any questions or concerns about BigTimeCamera.com's security practices, you can send us an email at Sales@BigTimeCamera.com.

Return Guidelines

All returns require an RMA (Return Merchandise Authorization) number, which can be obtained by contacting our Customer Service department Toll Free: 813-756-4113. Please save all packaging and accessories for any item that is returned to BigTimeCamera.com. All original equipment, components, manuals, cables, documents and packaging must be returned with your item in order for BigTimeCamera.com to process your RMA. An item returned for a replacement may be repaired or replaced at BigTimeCamera.com�s discretion, unless otherwise required by law. Products with specific refund and return policies and deadlines must be returned within the time periods specified for each item. All items sold through BigTimeCamera.com are subject to our Policy and Agreement. Physically damaged items cannot be returned.

General Policy

These are BigTimeCamera.com�s Standard Return Policies applicable only to products purchased by you directly from the BigTimeCamera.com website.

All product returns require a Return Merchandise Authorization (RMA) number. You may obtain an RMA number by contacting BigTimeCamera.com Customer Service Toll Free: 813-756-4113.

1. Any return for a refund may be subject to a minimum of 15% restocking fee.

2. Products that are not eligible for return and will be sent back to you at your cost and expense if received by us:

3. Any product not purchased from BigTimeCamera.com

4. Any product that exhibits physical damage

Standard 7-Day Return Policy

Return for refund within: 7 days

Return for replacement within: 7 days

Restocking Fee: Yes

This is our Standard 7-Day Return Policy. Items covered by this policy (those products for which BigTimeCamera.com states "This item may be returned for a replacement or refund within 7 days only") must be returned to BigTimeCamera.com within 7 days of the invoice date for this policy to apply. "Return" constitutes receipt of the product by BigTimeCamera.com, and not the mere issuance of an RMA.

Typographical Errors:

In the event a product is listed at an incorrect price, incorrect picture or with incorrect information due to typographical error or error in pricing, picture or product information received from our suppliers, BigTimeCamera.com shall have the right to refuse or cancel any orders placed for those products. BigTimeCamera.com reserves the right to modify this policy at any time.